In order to bring you the best possible user experience, this site uses Javascript. If you are seeing this message, it is likely that the Javascript option in your browser is disabled. For optimal viewing of this site, please ensure that Javascript is enabled for your browser.

Coping with Financial Hardship

  • In difficult economic times, if you are having problems paying your electric bill, please
    contact our customer service department as soon as possible at:
    • HECO - 548-7311                
    • MECO - 871-9777       
    • HELCO - 969-6999 (Hilo); 885-4605 (Waimea); 329-3584 (Kona)
  • Many agencies offer services to help Hawaii families cope with problems stemming from the downturn in our local economy.  The following link will take you to an article from the Honolulu Advertiser which contains a listing of some of these services. 
  • For HECO customers:   Payment Protection Insurance is also available through Central States Indemnity to help you pay your electric bill if you lose your income due to an unpaid leave of absence, job loss or total disability. The first two months of coverage are free.  To sign up or obtain more information, call 1-888-838-0054.