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Contact Us

Returning Customers

Already have an Online Customer Service Account? If you have specific questions regarding your account, please log in and use our authenticated messaging service. You can call us direct by viewing the list of phone numbers and email links listed below.

 

Don't have an Online Account?

Customers who currently have an electric account can use the Online Customer Service Center to start, stop, or move electric service and reach us directly. You will be required to enter your current, 12-digit electric account number to register.

 
Don't have electric service? First time customers can start electric service online.
 

Hawaiian Electric

Customer Service

Credit card payments
      Residential
      Commercial
      *3rd party processing fee applies
Electrical service upgrades
Energy saving tips
New home construction
Property damage/claims

808-548-7311
Office hours and locations


1-888-813-2207*
1-888-813-2215*

808-543-7070
808-543-7511 or Energy saving toolkit
808-543-7070
808-543-4624

Power outages

1-855-304-1212

 

Employment
Human Resources Service Center
Jobs Hotline


808-543-4848 or HRServiceCenter@hawaiianelectric.com
808-543-4611

Other inquiries
Electric vehicles
Energy efficiency rebates (Hawaii Energy)
Net Energy Metering
Photovoltaics
Recipes
Small business services
Solar water heating (Hawaii Energy)
Tree trimming


808-543-4638 or GoEV@hawaiianelectric.com
808-537-5577 or www.hawaiienergy.com
808-543-4760 or nem@hawaiianelectric.com
808-543-4760
808-543-7511
808-543-7777 or cbms@hawaiianelectric.com
808-537-5577 or www.hawaiienergy.com
808-543-7836 or TrimRequest@hawaiianelectric.com

Maui Electric

Customer Service


Credit card payments
      Residential
      Commercial
      *3rd party processing fee applies
Electrical service upgrades
Energy saving tips
New home construction
Property damage/claims

Maui: 808-871-9777
Molokai, Lanai: 1-877-871-8461
Office hours and locations


1-888-813-2207*
1-888-813-2215*

808-871-2390
Energy saving toolkit
808-871-2390
Maui: 808-871-7777
Molokai, Lanai: 1-877-871-8461

Power outages

Maui: 808-871-7777
Molokai, Lanai: 1-877-871-8461

 

Employment

808-872-3216
808-871-2389

Other inquiries
Electric vehicles
Energy efficiency rebates (Hawaii Energy)
Net Energy Metering

Solar water heating (Hawaii Energy)
Tree trimming


808-871-2390 or mecoeng@mauielectric.com
1-877-231-8222 or www.hawaiienergy.com
808-871-8461 ext. 2445

Molokai, Lanai: 1-877-871-8461
1-877-231-8222 or www.hawaiienergy.com
Maui: 808-871-7777
Molokai, Lanai: 1-877-871-8461

Hawaii Electric Light

Customer Service



Credit card payments
      Residential
      Commercial
      *3rd party processing fee applies
Electrical service upgrades

Energy saving tips
New home construction

Property damage/claims

Hilo: 808-969-6999
Kona: 808-329-3584
Waimea: 808-885-4605
Office hours and locations


1-888-813-2207*
1-888-813-2215*

Hilo: 808-969-0311
Kona: 808-327-0500
Energy saving toolkit
Hilo: 808-969-0311
Kona: 808-327-0510
808-969-0279

Power outages

808-969-6666

 

Employment

808-969-0287
808-969-0275

Other inquiries
Energy efficiency rebates (Hawaii Energy)
Net Energy Metering

Solar water heating (Hawaii Energy)
Tree trimming


1-877-231-8222 or www.hawaiienergy.com
808-969-0358

1-877-231-8222 or www.hawaiienergy.com
808-969-6666

   

General Inquiry


Not a customer? Contact us by using the form below regarding any general inquiry. You will receive a response within four business days. If you are a current customer, please log on to our Online Customer Service Center or register for an online account.

Please Note: If a customer service representative contacts you by phone, the actual call may be recorded or monitored for quality purposes. This may also apply to incoming calls to our Customer Service Center.